So, now I'm to the part of the assignment where we're supposed to record our experience with the instant messaging portion of the program. For me -- it was not pretty. I found the AIM interface to be very user UN-friendly, and all of the ads & flashing gee-gaws distracting. Eventually, I did manage to create an account in AIM & was able to chat with a very patient and helpful co-worker (thanks Susan!). I've used MSN messenger in the past and didn't have nearly as many problems with it as I've experienced with AIM (so far).
Yes, I could see using this technology at work, particularly for short ref questions. I personally would not want to use it for friends & family - keeping up with their email is challenging enough, I would be concerned that IMing would become very time consuming, which would cut down on the time I have to take photos of my cats ...
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